Shipping policy
Thank you for choosing Reliant Apparel LLC.
Domestic Shipping Policy
Shipment processing time
All retail orders are processed within 2–3 business days of receipt. All webstore orders are processed in accordance to terms agreed upon by the webstore owner and Reliant Apparel LLC. Please contact your webstore owner for questions regarding the terms of production and delivery of your orders. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates may vary depending on the retail product or terms for each individual webstore agreed upon by webstore owners and Reliant Apparel LLC.
Reliant Apparel LLC only ships to addresses within the continental US only. International shipping must be handled by the purchasing party or parties.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours after shipping.
Damages
Reliant Apparel LLC is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Reliant Apparel LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 844 224-7722
- Or alert us at inquiries@reliantapparel.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Length of investigations are dependent on the shipping carrier.